Tuesday, April 23, 2013

Foreigner Job search in Hong Kong


It is always a mix of excitement and anxiety job searching.  I particularly hate the wait, guessing, and rejection.  Overall, emotionally, it is a crappy experience.  Though I already have relatives and some friends in HK to give me some connections but not having a well set people network in my field is terrible news when it comes down to job searching. 

It is awfully challenging when you don’t know the “standard” application process, how to apply, what are key things people look for, how HR in HK operate, and what a standard resume looks like? I feel worst equipped than when I graduated from University looking for my first job.

Being in marketing, not having local marketing experience is a downer.  I thought my management training background and work experience in Canada would make me a decent candidate.  I did not expect that with my background, my job pool would be that limiting.   

HR in HK doesn’t seems to put much weight on management training and they rely on agent to find candidates more so than in Canada.  Unfortunately, agents only refer you to industries that match your background despite the fact that a lot of skills are transferrable.  Breaking in is challenging.
Networking event in Marketing doesn’t seem to be popular neither.  So where do you start networking when you don’t have a job?

Why can companies in HK does customer service North American can’t?


My first credit card in HK has just been approved.   Through out my application process, the same person contacts me by phone and email to ensure I have all the documentation needed for them to review.  Then, I got SMS updating me on status of my application and congratulate me when they approved my credit card. 

What is drastic difference on customer experience compare to those I got in Canada?  This would never happen in Canada.  Why?  Does people in HK spend more to make this operation cost justified?  No, US has a much larger population than HK.  Is it that the labour cost in HK is cheaper?  No, the salary cost may be lower in Hong Kong but it should be in the same proportion to income/spend as it is to the US. 

Charlie and I came to the conclusion that it is the intensity of competition in Hong Kong that makes it possible.  The additional customer service that will get them that one extra customer is enough edge for them to make this worthwhile.  Crazy isn’t it?